Manage the daily administration of Salesforce across Sales Cloud, Service Cloud, and Marketing Cloud.
Configure and maintain users, roles, profiles, permission sets, queues, public groups, teams, and access settings.
Create and manage custom objects, fields, page layouts, record types, validation rules, flows, approval processes, and other Salesforce configurations.
Maintain Salesforce data structure and ensure the CRM remains clean, scalable, and aligned with internal workflows.
Monitor system performance, platform usage, and general CRM health.
Handle internal Salesforce support requests from different teams.
Troubleshoot Salesforce issues and provide timely solutions to users.
Maintain documentation of Salesforce processes, configurations, automations, and internal best practices.
Support and optimize the company’s sales processes inside Salesforce.
Administer and optimize Service Cloud for customer support, customer success, or service operations.
Support the administration and coordination of Salesforce Marketing Cloud.
Build, maintain, and improve Salesforce reports and dashboards for Sales, Service, Marketing, Operations, and Leadership.
Build and maintain Salesforce Flows and other native automation tools.
Provide Salesforce support to internal users across different departments.
Support Salesforce integrations with other business tools used by the company.
What we're looking for
Proven experience as a Salesforce Administrator in an internal company environment.
Strong hands-on experience with Sales Cloud.
Experience managing or supporting Service Cloud.
Experience working with Salesforce Marketing Cloud, ideally including journeys, automations, data extensions, campaigns, or audience segmentation.
Strong understanding of Salesforce objects, fields, page layouts, record types, validation rules, flows, permissions, and reports.
Experience creating and maintaining dashboards and reports for business teams.
Experience with Salesforce data management, imports, exports, deduplication, and data quality processes.
Experience supporting internal users and translating business needs into Salesforce solutions.
Ability to work independently in a remote environment.
Advanced English communication skills, both written and spoken.
